Terms of service
Terms and Conditions
Return, Exchange, and Refund Policy
Reporting Defective Items
Customers must notify Alabat of any defective item within 24 hours of receiving the shipment. Otherwise, the item will be considered received in good condition.
Exchanges
- Exchanges are allowed only if the item is defective or not as described.
- Items must be returned within 3 days of receipt and must be unworn, unwashed, undamaged, unused, and with original tags attached.
Returns & Refunds
- Returns are allowed only if the item is defective or not as described.
- Items must be returned within 3 days of receipt and must be unworn, unwashed, undamaged, unused, and with original tags attached.
- Refunds will be issued to the same credit or debit card used for payment.
- If payment was made via bank transfer, the refund will be issued as store credit.
- Returns and refunds do not apply if the customer refuses to accept delivery.
Order Cancellation
- Orders may be canceled within 1 hour of purchase.
- Refunds will be made to the original payment method.
- Please allow up to 45 days for the refund to be processed.
- The refunded amount will be net of any bank processing fees.
Shipping & Delivery
Email Communication
Upon placing an order, you will receive email notifications including payment confirmation and order details.
Delivery Timeframe
The estimated delivery time shown on the product page is provided by Alabat Boutique. Delivery times are expected but not guaranteed.
Delivery Charges
- Shipping fees vary depending on your location.
- Shipping fees vary depending on the number of items ordered.
All applicable fees will be displayed at checkout.
Duties & Taxes (International Shipments)
- International shipments may be subject to customs duties, import taxes, or additional fees.
- These charges are not included in shipping fees and are the customer’s responsibility.
- Some customs authorities may require personal identification to release shipments.
Important Notes
- Alabat is not responsible if an order is not received for any reason.
- Failure to pay customs fees or refusal to accept delivery may result in shipment destruction by authorities.
- Compliance with customs regulations is the customer’s responsibility.
Contact Us
For inquiries or support regarding your orders, please contact us at:
info@al-abat.com
WhatsApp:
+974 50004095 – 50004096
Privacy Policy
This policy applies only to activities conducted on the Alabat website and does not apply to offline activities or unrelated services.
Alabat may collect anonymous data regarding website usage to improve performance. This data does not personally identify users.
Collected data may include browser type, visit duration, and general interaction behavior.
You may voluntarily provide personal information such as name, address, phone number, and email when placing orders or contacting us.
Use and Disclosure of Information
Alabat does not sell, trade, or rent personal information to third parties.
Information is used to process orders, manage deliveries, communicate order status, and improve website performance.
Delivery and payment partners may receive limited data strictly for order fulfillment purposes.
Payment Information
Credit and debit card details are not stored, shared, rented, or leased to any third parties.
Cookies
Cookies are used to enhance website functionality and analyze traffic patterns. No personal information is stored within cookies.
Security
Alabat implements appropriate security measures but cannot guarantee absolute online security.
Third-Party Websites
Alabat is not responsible for the privacy practices of external websites linked from our platform.
Minors
Alabat does not knowingly collect personal data from individuals under the age of 18.
Corrections and Updates
To update or correct your personal information, please contact info@al-abat.com.